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  • What is Verified by Visa™?
  • How does Verified by Visa work?
  • Can I register with my existing State Bank Group  Visa Card or do I need to apply for a new one?
  • Can I register with more than one State Bank Group Visa Card?
  • How do I register my State Bank Group  Visa Card?
  • Can I register my non-Visa payment cards with Verfied by Visa?
  • After I register, how long does it take for Verified by Visa to become active on my card?
  • Do I need any special equipment or software on my computer?
  • What is a Personal Message?
  • How will the online store know that I have Verified by Visa?
  • What if I forget my password?
  • If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?
  • Can I get the benefit of Verified by Visa security at online stores that are not participating in the service?
  • What happens if I shop at a Verified by Visa merchant website while I'm not registered for this feature?

  • What is Verified by Visa™?

    Verified by Visa is a new service that will let you use a personal password with your State Bank Group Visa Card giving you added assurance that only you can use your State Bank Group Visa card ,to make purchases over the Internet. The process is simple to use and secure:
    To use the facility, you would:

    1. Connect to the Internet and shop online using your State Bank Group Visa Card.
    2. You don't need any special software to use Verified by Visa.
    3. Using this facility is as easy as using a PIN for ATM transactions.

    How does Verified by Visa work?

    Verified by Visa provides you with a password to protect your online transactions, just like you use your PIN at an ATM. Here are the steps:

    1. Select the goods or services you want from a Verified by Visa online store and proceed to the payment page.
    2. Enter your State Bank Group  Visa Card number and the online store will connect with State Bank Group  to check whether your Card is secured with Verified by Visa.
    3. State Bank Group  initiates a Verified by Visa pop-up window on your computer screen that includes your Personal Message.
    4. Look for and confirm your Personal Message, then enter your password. State Bank Group  will then confirm your identity to the merchant.
    5. Your payment is authorized and your order is placed. It's that simple!
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    Can I register with my existing State Bank Group  Visa Card or do I need to apply for a new one?

    You can register with any of your State Bank Group  Visa card for this service.

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    Can I register with more than one State Bank Group Visa Card?

    Yes, you can register one or all of your State Bank Group  Visa Debit Cards.

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    How do I register my State Bank Group  Visa Card?

    You need to register for the service through the State Bank Group  Website.

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    Can I register my non-Visa payment cards with Verfied by Visa?

    Currently, Verified by Visa is only offered to on Visa card.

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    After I register, how long does it take for Verified by Visa to become active on my card?

    The registration process is completely online and instantly completed. Your registration successful message is displayed at the end of the registration process and you can start using the facility to shop securely on the Internet straightaway.

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    Do I need any special equipment or software on my computer?

    All you need is an Internet connection and Internet explorer 7.0 and above. To find out whether your browser is compatible, go to the "Help" menu in the upper right of your browser and select the "About" option. It should tell you what version is installed on your computer.

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    What is a Personal Message?

    When you register for Verified by Visa, you may be asked to create a Personal Message. When you pay online, always look for this Personal Message to ensure that State Bank Group  is authenticating you.

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    How will the online store know that I have Verified by Visa?

    Participating online stores will automatically recognize your State Bank Group Visa card number if you have registered it for Verified by Visa.

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    What if I forget my password?

    If you forget your password, you may reset your password (create a new password) after entering your debit card number, ATM PIN and card expiry date.

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    If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?

    Contact State Bank Group  immediately by email at vbv@sbi.co.in or by phone at 1800-112-21.


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    Can I get the benefit of Verified by Visa security at online stores that are not participating in the service?

    No. State Bank Group  3D-Secure Service is available at only Verified by Visa websites.

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    What happens if I shop at a Verified by Visa merchant website while I'm not registered for this feature?

    You will be prompted for online registration for Verified by Visa by State Bank Group . You would need to authenticate yourself with your State Bank Group  debit card number, ATM PIN and card expiry details. You can choose your password to be used for Verified by Visa Thereafter, you can continue shopping on the merchant website. If you decide not to register immediately and transact through your normal debit card number, then your transaction will not get authorised and you would not be able to complete the transaction on such websites.

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